Text Messaging Terms

Last updated: August 8, 2026

1. About our messaging program

Premier Paws LLC offers an optional text messaging program for existing clients and staff. Messages are service-related and transactional only — we never send marketing or promotional texts.

2. How you opt in

Text messaging is entirely voluntary and is not a condition of purchasing any service from Premier Paws LLC. You opt in through a multi-step process in our client portal:

Create an account at portal.premierpawspetcare.com using your email and a password.
Enter your phone number during our onboarding wizard.
Check the SMS consent box that appears once you enter a phone number. The checkbox is unchecked by default and reads:

“By checking this box, you agree to receive service-related text messages from Premier Paws LLC — visit reminders, status updates, home-access reminders, and review requests — at the number provided. Message frequency varies with your scheduled visits. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms of Service and Privacy Policy.”

Verify your phone number by entering a one-time verification code we text to the number you provided.
Enable specific notifications in your notification preferences (Portal → Profile → Notification Preferences). The SMS column only becomes available after phone verification. Each notification type (visit updates, reminders, schedule changes) can be individually toggled on or off.

After opting in, you receive a confirmation message:

“Premier Paws Pet Care: You’re now opted in for text notifications about your pet care visits. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out.”

3. Message types and frequency

Messages are limited to service-related notifications. Examples include:

Visit reminders (e.g. “Reminder — our team member visits Bella tomorrow”)
Visit status updates (started, completed)
Home-access reminders when information is missing
Post-visit review requests
One-time phone verification codes
Staff shift notifications (for employees only)

Message frequency varies based on the number and frequency of your scheduled pet care visits. There is no fixed message limit — a client with daily visits will receive more messages than one with weekly visits.

4. Costs

Premier Paws LLC does not charge for text messages. However, standard message and data rates from your wireless carrier may apply. Contact your carrier for details about your messaging plan.

5. Opting out

You can opt out at any time using any of these methods:

Reply STOP (or STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPTOUT) to any message from us.
Turn off text notifications in your portal under Profile → Notification Preferences.

After opting out, you will receive a final confirmation:

“You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”

To resubscribe after opting out, reply START or re-enable text notifications in your portal settings.

6. Help

Reply HELP (or INFO) to any message for assistance. You can also email us at info@premierpawspetcare.com.

7. Privacy

Your mobile phone number and any information collected as part of this text messaging program will not be shared with or sold to third parties for promotional purposes. We share your phone number with Twilio solely to deliver messages on our behalf, under a contract that requires them to safeguard your data.

SMS opt-in consent is not shared with any third party and is not used for marketing.

For full details, see our Privacy Policy.

8. Contact

Premier Paws LLC
Email: info@premierpawspetcare.com